|FAQ – Questions|
||Is it secure to order from this site?|
|2.||Do you keep my personal information?|
|3.||Do you sell or trade any of my information?|
|4.||When will my credit card be charged?|
|5.||Has my order been shipped?|
|6.||How do I track my order?|
|7.||I forgot my account password. How do I retrieve it?|
|8.||What is your return policy?|
|9.||How do I find a product?|
|10.||How do I navigate through the site?|
|11.||How can I get information about your company?|
|12.||How do I contact you?|
|1.||Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
|2.||Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in so that you do not have to type it again when you come back and shop with us.
|4.||Credit cards are charged at the time of the order before the order is shipped out. You will receive notification by e-mail if the payment was approved.
|5.||You can check on the status of your order by clicking on My Account or by clicking on the link on your order confirmation e-mail to review your order.
|6.||If a tracking number is assigned to your order, you can track the order by logging in to My Account and reviewing your order.
|7.||If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the My Account page or during the checkout process while placing a new order.
|8.||Our return policy is available in the Terms of Sale agreement.
|9.||There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on ‘Search’ and type a search term related to what you are looking for and all corresponding results will be displayed.
|10.||There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the “Products” button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
|11.||Information about our company is available on the About Us page.
|12.||Our contact information is provided on our Contact Page.